Terms and conditions

1. General Information

These terms and conditions (“Agreement”) govern your use of Stressless Toys and the purchase of products from our store. By accessing or using our website, you agree to comply with and be bound by these terms.

2. Dropshipping Model

We operate our business through a dropshipping model. This means that the products you purchase are shipped directly from third-party suppliers to you. As a result, delivery times, availability, and product quality may be influenced by these suppliers.

3. Shipping & Delivery

• Processing Time: Orders are processed within 2-5 business days. The shipping time varies depending on the supplier’s location and the destination of the order.
• Estimated Delivery Times: Shipping times typically range between 15-30 business days, though they can extend to 40 business days depending on the destination and the shipping method chosen.
• Tracking Information: We provide tracking numbers for orders whenever available. Please note that shipping status updates might be delayed due to the international nature of dropshipping.

4. Customs, Duties, and Taxes

All international orders may be subject to additional taxes, duties, and customs fees. These charges are the responsibility of the customer and are not included in the product price or shipping cost. The shipping provider may also handle customs processes, but we cannot guarantee this in all regions.

5. Product Availability

Product availability is dependent on third-party suppliers. In the case of stock issues or delays from the supplier, we will inform you and offer the option to wait for restocking, choose an alternative product, or receive a full refund.

6. Returns and Refunds

Due to the nature of our dropshipping business model:
• Products can be returned only if they are defective or damaged upon arrival.
• Return requests must be made within 14 days of receiving the product. To initiate a return, please contact our customer service team.
• Refunds will be processed after the supplier confirms the product’s return and condition. Shipping costs for returns are borne by the customer unless the product was defective.

7. Product Descriptions

We strive to ensure that all product descriptions and images are accurate. However, due to supplier variations, products may slightly differ from their descriptions. We disclaim any responsibility for minor discrepancies in color, size, or material.

8. Limitation of Liability

As we are using third-party suppliers for product fulfillment, [Your Store Name] is not liable for any delays in shipping, lost packages, customs issues, or product defects. However, we will assist in resolving issues with the supplier to the best of our ability.

9. Contact Information

For questions about orders, returns, or any issues related to our products or terms, please contact us at support@stresslesstoys.com